The Multidata Difference - We do IT differently

Here at Multidata we just love to do things differently and it is probably fair to say that we have been doing just that since our inception in 1990. In two short years we became a brand leader in the UK dial up modem market and later went on to design and manufacture in the UK our own baseband modems that were so successful worldwide that we won the DTI Exporter of the Year award in 1996.

Over the last 7 years we have become a leading provider of business class broadband, leased lines, hosted voice over ip and managed wi-fi solutions primarily to local government but also to small and medium sized businesses nationwide.

Doing things differently is what really makes us want to get out of bed in the mornings. You should notice it right away if you call us, not just the first time you call but anytime. You should notice it when you do business with us not just at the initial sale but after the sale whether you need billing, support or just a bit of free advice or help. In fact you should notice that this difference is ever present throughout our customer/supplier relationship with you.

We do virtually no advertising, relying upon recommendaiton and word of mouth to spread the message that we genuinely do it differently.

 

We believe you should have fun while doing business.
We believe that staff should be empowered to make decisions that benefit customers
We believe in being honest and open with customers and suppliers, even if sometimes the truth hurts.
We believe in Freedom of Choice for Local Authorities
We believe in extracting the best from our suppliers and ourselves.
Our Vision is that our customers will enjoy every single interaction they have with us, be that pre-sales, post sales, service delivery, support or billing.
Our Vision is that choosing to work with us is a decision our customers will never regret.
Our Vision is that customers will be so pleased with the Multidata Difference that they recommend us to others without thinking twice.
We believe that anti-competitive behaviour is just plain wrong.
We are pleased to be supporting The First Wellbeing Centre in Surrey with broadband and phones.
We are pleased to be supporitng Headway Swindon a local charity
We are pleased to announce that were lead sponsor for Team Bassett who trekked to the Sahara for Prospect Hospice
We are delighted to announce Swindon Wireless availability as of June 3rd 2013
We can now provide MOBILE connections!

24/7 Multidata Support

Multidata Broadband Support
Call us now on 03300 040888

Multidata Support is available 24 hours a day, 7 days a week, 365 days of the year.


Taking a 4 year sample we are pleased that on average 90% of calls to our support team are answered within 30 seconds and the rest within 2 minutes. Where the issue is related to things we have control over, the average mean time to fix over the same period is less than one hour. Sometimes our support team have to deal with 3rd parties and they will do that quite happily on your behalf to make the experience as pain free as possible.

Should the occasion arise where you need to interact with one of our dedicated team we are sure you will notice the Multidata difference. You can also email support@multidata.co.uk if you need to.

Alex FreestoneJulian StevensAlex OfficerArnie HainesCameron SmithGeorge OwensLuke StoodleyJustin GoodhallTom Jacobs

Connect to Multidata Support Team with our Team Viewer web-based remote support system.


It is easy to use and enables us to connect to any Windows or Mac computer anywhere in the world and view the problem you are experiencing.

You can discuss your issue with our support team and at any point, you can hand control over to us, allowing us to control your mouse and keyboard remotely.

Quick and simple.

 

Why no on-line ticket system?

It may come as no surprise but we do support differently too.

We loathe online ticket systems where your problem disappears into a black hole or end up playing email ping pong.
We believe our customers prefer to speak to real people, in real time here in the UK, 24/7, 365 days a year. Your technical issue is as important to us as it is to you and we want to solve it ...pronto!

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Contact details

Multidata Ltd
Unit 2, Orchard Business Park,
Shrivenham, Swindon, SN6 8EY

T: 0845 555 33 22

E: sales@multidata.co.uk
 

Business hours: 9am - 5pm (Monday to Friday)

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