The Multidata Difference - We do IT differently

Here at Multidata we just love to do things differently and it is probably fair to say that we have been doing just that since our inception in 1989. Having started life as a data communications product innovator and then going on to establish ourselves as the brand leader in the dial up modem market over 20 years ago we later designed and manufactured in the UK our own baseband modems that were so successful worldwide that we won the DTI Exporter of the Year award in 1996.

These days, and certainly for the last 4 years we have moved with the times into the IP transport world to become a passionate and leading provider of true business class broadband, ethernet networking, private leased lines and fixed telephony services. Our Stream services encompass private MPLS networks for Local Government (Govnet), voice over IP, Hosted Anti-Spam/Anti-Virus filtering and of course our now famous low contention copper and fibre ADSL and bonded ADSL. Our IP transport network is PSN (Public Service Network) accredited.

Doing things differently is what really makes us want to get out of bed in the mornings. You should notice it right away if you call us, not just the first time you call but anytime. You should notice it when you do business with us not just at the initial sale but after the sale whether you need billing, support or just a bit of free advice or help. In fact you should notice that this difference is ever present throughout our customer/supplier relationship with you.

As a growing company in a fast paced market, it may surprise you to learn that we do virtually no advertising, relying exclusively on the quality of our services, our staff and the fact that our customers having enjoyed “The Multidata Difference” just love to recommend us to others. We are justifiably proud of our zero % churn rate. It can be hard work maintaining such a high standard but we enjoy the challenge of being different.

We believe you should have fun while doing business.
We believe that staff should be empowered to make decisions that benefit customers
We believe in being honest and open with customers and suppliers, even if sometimes the truth hurts.
We believe in Freedom of Choice for Local Authorities
We believe in extracting the best from our suppliers and ourselves.
Our Vision is that our customers will enjoy every single interaction they have with us, be that pre-sales, post sales, service delivery, support or billing.
Our Vision is that choosing to work with us is a decision our customers will never regret.
Our Vision is that customers will be so pleased with the Multidata Difference that they recommend us to others without thinking twice.
We believe that anti-competitive behaviour is just plain wrong.
We are pleased to be supporting The First Wellbeing Centre in Surrey with broadband and phones.
We are pleased to say that our IP transport network is PSN (Public Services Network) accredited
We are pleased to be broadband & Comms sponsor for Sunderland Air Show
We are pleased to announce that we are lead sponsor for Team Bassett who are trekking to the Sahara in October 2014
We are delighted to announce Swindon Wireless availability as of June 3rd 2013
We can now provide MOBILE connections!

24/7 Multidata Support

Multidata Broadband Support
Call us now on 03300 040888

Multidata Support is available 24 hours a day, 7 days a week, 365 days of the year.


Taking a 3 year sample we are pleased that on average 80% of calls to our support team are answered within 30 seconds and the rest within 2 minutes. Where the issue is related to things we have control over, the average mean time to fix over the same period is less than one hour. Sometimes our support team have to deal with outside agencies and they will do that quite happily on your behalf to make the experience as pain free as possible.

Should the occasion arise where you need to interact with one of our dedicated team we are sure you will notice the Multidata difference. You can also email support@multidatabroadband.com if you need to.

Ben WhiteheadCharlie FanDale JacksonGareth HughesJulian StevensKevin CawthorneNathan LevyPaul MooneySam YatesLuke Stoodley

 

Connect to Multidata Support Team with our Join.Me web-based remote support system.


It is easy to use and enables us to connect to any Windows or Mac computer anywhere in the world and view the problem you are experiencing.

You can discuss your issue with our support team and at any point, you can hand control over to us, allowing us to control your mouse and keyboard remotely.

Quick and simple.

Why no on-line ticket system?

It may come as no surprise but we do support differently too.

We loathe online ticket systems where your problem disappears into a black hole or you end up playing email ping pong.

We believe our customers prefer to speak to real people, in real time here in the UK, 24/7, 365 days a year. Your technical issue is as important to us as it is to you and we want to solve it ...pronto!

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Contact details

Multidata Ltd
Unit 2, Orchard Business Park,
Shrivenham, Swindon, SN6 8EY

T: 0845 555 33 22
F: 01793 706150

Business hours: 9am - 5pm (Monday to Friday)

  • SchoolStream
  • SilverStream Max
  • GoldStream Max
  • X-Stream Gold
  • X-Stream+
  • X-Stream
  • FibreStream
  • BondStream
  • InterStream
  • X-Stream Lite 10
  • CombiStream
  • eXtend
  • ThinStream
  • RetailStream & Back Up Broadband
  • SipStream
  • TelStream
  • MultiMon
  • X-Stream LLU
  • VoiceStream
  • AirStream
  • MessageStream
  • MessageStream HE
  • SilverStream Lite

SchoolStream

Our Safe Secure Internet Access Network exclusively for Education. Backed by a £400m t/o organisation. See www.schoolstream.it

Enquire about this service

24/7 Support page
Elevation Studios

Now we do Mobile differently too! Unlimited Calls from £9.75 per month

MobiStream,  in apples and apples comparisions is £5.25 cheaper than Vodafone and EE and £3.25 cheaper than EE and contracts are only 3 months not 12!.
Find out more

Step on...

to our Launchpad to Multidata Services

The Launchpad provides a quick and easy method of accessing your portal to our services. For example if you are a Sipstream VOIP user or supervisor simply click on the Sipsteam pad. A launch button will then appear on the right hand side. Click that and it will take you directly to the Sipstream portal where you can enter your user name and password.

BondStream™

Bonded Broadband 

BondStream is our solution to  the requirement for high speed single pipe, leased line type services in geographic areas that can only receive traditional ADSL. We provide much increased bandwidth by literally gluing together multiple copper or fibre broadband circuits. For mission critical applications we have VNS™ with a high SLA and diverse routing and for standard requirements Evolve. You can log into your portals here and monitor your BondStream


 

SipStream

Voice over IP

Our incredibly flexible and cost effective Hosted Voice Over IP solution. Call cost savings can be as much as 40%. This portal gives you access to your "in the cloud, entirely scaleable switchboard”. Add users, extensions, hot desk users, DDIs, call groups, queuing, call recording, music on hold, auto attendant & more. If you have your own IPBX we also supply Sipstream SIP Trunks.  

 

MultiMon

Our fully managed and monitored broadband service

It works 24/7/365 and we can look after just the broadband or the broadband and the router (supplied). Alarms and alerts can be sent sent via sms and or email direct to you or right to our support team. Reports and graphs give you the full picture.

InterStream

DIA or PTP Leased Lines

InterStream is our leased line service from 2/Mb/s up to multi-gigabit Ethernet. They are designed for direct Internet access, MPLS, VPNs and point to point connections.  As we use all the major network operators we have one of the largest footprints for UK coverage of high speed Internet and site to site connectivity. Our highly cost competitive national and local Ethernet lines come with a 99.9% SLA or a 99.99% SLA when combined with our fail-over option.  All our “on net” services can be supplied as “wires only” or fully managed complete with Juniper/Microtek routers. For complete peace of mind we proactively manage your connections 24/7. You can log in to your InterStream NMP portal here to view and monitor your circuits.

eXtend

Web Hosting & Email

Our Web Hosting, Domain Registration and Email Service. We host web sites for companies all over the UK. Services start at just £1 per month. This portal will take you to your eXtend control panel where you can access all your mailbox and domain features. 

Service Status

MultiStream Network
No issues

BondStream
Running 100%

SipStream
No issues

MultiMon
No issues

InterStream
No reported issues

eXtend
No Issues

This report is updated regularly. Please check back again for an updated status.

Multidata has permission to use my comments

Running 100%

Running 100%

No issues

No issues

No issues


No issues


No reported issues

No reported issues

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No issues